Refund Policy

1. Overview

At GameHost, we strive to provide the highest quality game server hosting services. We understand that sometimes our services may not meet your specific needs, which is why we offer a refund policy under certain conditions.

This Refund Policy outlines the circumstances under which you may be eligible for a refund, the refund process, and any applicable limitations or exceptions.

2. Money-Back Guarantee

We offer a 7-day money-back guarantee for new customers. If you're not satisfied with our services within the first 7 days of your initial purchase, you may request a full refund.

The 7-day period begins from the date of your initial payment, not from the date you start using the service.

This money-back guarantee applies only to your first purchase with GameHost and cannot be claimed for subsequent renewals or additional services.

3. Eligibility for Refunds

To be eligible for a refund under our money-back guarantee, you must meet the following criteria:

- Your request must be made within 7 days of your initial purchase.

- Your account must be in good standing with no violations of our Terms of Service.

- You must provide a valid reason for your refund request.

- The service must not have been used excessively during the trial period (as determined by our fair usage policy).

4. Refund Process

To request a refund, please contact our support team through one of the following methods:

- Submit a ticket through our client area

- Email us at support@gamehost.example.com

- Contact us via live chat on our website

Please include your order number, the service you purchased, and the reason for your refund request. Our support team will review your request and respond within 24-48 hours.

5. Refund Methods

Refunds will be issued using the same payment method used for the original purchase. The time it takes for the refund to appear in your account depends on your payment provider:

- Credit/Debit Cards: 5-10 business days

- PayPal: 1-3 business days

- Cryptocurrency: 1-5 business days

- Bank Transfers: 5-15 business days

6. Non-Refundable Items

The following items and services are not eligible for refunds under any circumstances:

- Domain name registrations and renewals

- SSL certificates

- Administrative fees

- Setup fees (if applicable)

- Services that have been used for more than 7 days

- Services where the Terms of Service have been violated

7. Service Outages and Compensation

In the event of service outages or technical issues that are within our control, we may offer compensation in the form of service credits or partial refunds. The compensation will be determined based on the nature and duration of the outage, as well as its impact on your service.

To request compensation for service outages, please contact our support team with details of the outage and how it affected your service.

8. Cancellations and Recurring Payments

You may cancel your service at any time through your client area. Cancellation will stop future recurring payments, but will not automatically generate a refund for the current billing period.

If you cancel your service before the end of your billing period, you will continue to have access to the service until the end of the period you have paid for.

We do not provide prorated refunds for unused portions of your service after the 7-day money-back guarantee period has expired.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically.

If we make material changes to this policy, we will notify you by email or by posting a notice on our website prior to the changes taking effect.

10. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: support@gamehost.example.com

Phone: +1 (555) 123-4567

Address: 123 Gaming Street, Suite 400, San Francisco, CA 94103, USA